Do you have questions? Write to us to advise you better.
Do you have questions? Write to us to advise you better.
The website www.copasdelfin.com has an informative and illustrative purpose, allowing visitors to explore the features and functionalities of the available products and training services.
To purchase our products and services, the client must contact our commercial advisors through the electronic channels indicated on our website. They will provide prompt responses to your inquiries and detailed information regarding pricing, purchasing procedures, delivery times, training, and certifications.
Delfín Therapies® equipment is a non-invasive aesthetic application technology supported by the sanitary registrations of INVIMA in Colombia, which guarantees its suitability and quality. Additionally, our registration allows us to commercialize nationally and internationally.
Our website does not have online payment buttons.
Once the purchase order and payment method have been agreed upon with the client, a Delfín advisor will send an email with the payment link:
PayPal // Stripe
Once payment has been confirmed, the customer service advisor will coordinate the shipment of the purchased product to the address registered in PayPal or Stripe. Additionally, the client will be informed of the tracking number to monitor the shipment online.
NOTE: If the client prefers to receive the product at an address different from the one registered in PayPal or Stripe, they must send an email to comercial@copasdelfin.com from the account associated with PayPal or Stripe, indicating the new destination address.
Bank Transfer
To access this payment method, a Proforma Invoice will be issued detailing the instructions required to complete the payment via bank transfer.
Once the bank-to-bank transfer has been completed, the client must send proof of the transaction to comercial@copasdelfin.com.
Please note that bank-to-bank transfers may require 5 to 8 business days to be completed.
After payment has been verified, the assigned customer service advisor will schedule the shipment of the purchased product to the client’s address indicated on the Proforma Invoice.
NOTE: To avoid unnecessary delays in the process, it is very important to accurately follow the instructions detailed in the Proforma Invoice.
Import taxes are the responsibility of the client, who must assume their payment. The amount will be determined by the local customs authority in accordance with the regulations in force in each country.
FedEx / DHL customer service will notify the client and collect the corresponding tax amount, ensuring efficient customs clearance and delivery of the product.
All our products, including machines, cups, devices, and cosmetics, as well as certified training services, are supported by the corresponding legal invoice(s). These invoices will be sent together with the purchased physical product or in a second package along with the Training Certificates.
Operators of Delfín Therapies® equipment and their users must be informed about the possible adverse effects associated with the use of these technologies, which may include mild skin reactions such as redness, temporary inflammation, and bruising. These effects usually disappear within a few hours or within a couple of days after the session.
All equipment sold by the Delfín Therapies® brand complies with the quality standards established by Colombian authorities.
Please note that for the proper operation of Delfín equipment, it is necessary to read and comply with the User Manual and its warnings, along with the instructions provided in the training program. In this way, the operator will have all the information required for the safe use of Delfín technology.
If the equipment is operated in violation of the manuals and protocols, the company shall be considered exempt from any liability, damage, or claim of any kind, whether known or unknown, that may be related to, result from, or arise out of the consideration, preparation, performance, or application of the respective aesthetic treatments. This includes, but is not limited to, damages and claims resulting from economic losses, physical injury, illness, or death.
If you have additional questions regarding the installation or use of our Delfín® equipment, please contact Customer Service at comercial@copasdelfin.com and WhatsApp (+57) 316 397 7101and we will provide the required information and guidance.
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