For the refund to be effective, the client must comply with the following process:

Report your request to return the product purchased together with the purchase invoice to the mail [email protected]

Upon receipt of the request, it will be validated if it is within the terms of the refund policy.

Once the request has been approved, the customer will be informed of the instructions for correct packaging and transportation of the product.

The product must be returned through the company’s accountDelfìn Therapies – IDEKA SAS. de Fedex; in order to guarantee the safety of the transport of the product.

The return package of the machine, according to your reference, must include all the parts in perfect condition, as follows:

• Machine and accessories.
• Cups.
• Devices.
• Documents: Dolphin technology management training certificates and material POP

WARNING: If any part is missing or in poor condition, the money will not be refunded, until the missing part is resolved.

NOTA: The Cosmetics return package must include the original packaging and in perfect condition; Returns are NOT accepted when the product seals have been altered.

1. Product collection

Delfín will inform the client of the collection date and the transport guide along with the instructions for a correct dispatch.

NOTE: The transport costs of the product will be borne by the customer and will be deducted from the value of the refund.

WARNING: The client will NOT be able to send the product by a means of transport other than the Fedex account of the company DELFÍN Therapies – IDEKA SAS. Thus, the client will benefit from a preferential transport rate and is assured of a correct re-import process in Colombia.

2. Once the product has been received in Colombia, Compañía Delfín Therapies – IDEKA SAS. reserves the right to validate the status of the product received, as set forth in paragraph 5 of this refund policy.

3. Verified and approved the status of the product, the company Delfín Therapies- IDEKA SAS. will reimburse the value paid discounting the transport costs, this payment will be made within 10 business days following receipt of the product.

4. The company Delfín Therapies – IDEKA SAS. will refund the money using the same means of payment used by the customer when he purchased the product.

CLARIFICATIONS

1. The average cost of transporting a piece of equipment with its accessories to Colombia has an approximate value of 300 USD / Euros. This value also varies according to the size of the box used by the customer to package the product to be returned.

2. The average cost of transporting a Cosmetic Kit to Colombia has an approximate value of 120 USD / Euros. This value also varies according to the size of the box used by the customer to package the product to be returned.

3. Partial product returns will NOT be accepted.

4. Delfín Therapies will only make money refunds to customers who have purchased the product directly with the company Delfín Therapies – IDEKA SAS.