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Return and Refund Policy

With Delfín Care+, we also protect your investment through an exclusive Satisfaction Guarantee policy. If you have valid reasons to request a return and refund, we will be ready to provide the necessary assistance.
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Return and Refund

With Delfín Care+, we also support your investment through an exclusive Satisfaction Guarantee policy. If you have valid reasons to request a return and refund, we will gladly provide the necessary assistance.

Satisfaction Guarantee

All our products are covered by a Satisfaction Guarantee that allows the client a limited trial period. If the product does not meet expectations, the client has the right to request a refund under the following conditions:

30-Day Satisfaction Guarantee for Delfín Products

Once the product has been received, the client may request a 100% refund of the amount paid within the first 30 days, in accordance with the policies of Delfín Therapies®.

90-Day Satisfaction Guarantee for Delfín Products

From day 31 to day 90 after receiving the product, the client may request a 70% refund of the amount paid, in accordance with the policies of Delfín Therapies®.

Transportation Costs
To process the refund in either case, the client must cover the shipping costs from their place of residence.

Refund Procedure

To ensure the refund is processed, the client must follow the procedure below:

  • Submit a return request for the purchased product, attaching the purchase invoice to comercial@copasdelfin.com.
  • Delfín Therapies will respond confirming acceptance of the return if it complies with the terms of the return policy.
  • Returns are only accepted when the product is sent in its original packaging.

WARNING: Delfín Therapies® has agreements with FedEx that allow returns at the lowest possible cost. Choosing another shipping method and not following the instructions provided by the Delfín Sales Advisor may result in unnecessary expenses for the client.

The return package must include ALL components in perfect condition, including promotional materials and certificates. If any items are missing or damaged, the refund will only be issued once the matter has been resolved.

WARNING: The client may NOT ship the product using a carrier other than those authorized by Delfín Therapies®, as this may generate additional costs that could make the return unfeasible.

Product Pickup

  • Once the client informs the sales advisor that the product has been properly packaged, they must provide a photograph of the contents and the corresponding shipping box.
  • After the information has been validated, a shipping label will be created so that FedEx/DHL can collect the package and transport it to our factory.
  • Once the product is received in Colombia, Delfín Therapies® reserves the right to inspect the condition of the returned product and approve the corresponding refund, deducting transportation costs.
  • The approved refund will be issued through the same payment platform used by the client at the time of purchase, within no more than two business days.


WARNING: The customer MUST NOT use transportation methods other than those authorized by Delfín Therapies® company, as this may result in additional costs that could render the return unfeasible.

Estimated Return Shipping Costs

  • The average shipping cost for a device with accessories to Colombia is approximately USD/EUR 300.

  • The average shipping cost for a Cosmetic Kit to Colombia is approximately USD/EUR 120.

  • Delfín Therapies® will only issue refunds to clients who purchased the product directly from our company through the official channels available on our website.