With Delfin Care+, we also support your investment through an exclusive full satisfaction policy. If you have reasons to request a return and refund, we will be ready to provide you with the necessary assistance.

Satisfaction Warranty

All our products are covered by a Satisfaction Warranty that allows the customer a limited period to try out the product. If it does not meet expectations, the customer will be entitled to request a refund under the following conditions.

30-Day Satisfaction Warranty for Delfín Products

Upon receiving the product, if the customer chooses to do so, they can request a full 100% refund of the purchase amount within the initial 30 days, in accordance with Delfín Therapies® company policies.

90-Day Satisfaction Warranty for Delfín Products

Between day 31 and day 90 after receiving the product, the customer has the option to request a refund of 70% of the purchase amount, in compliance with the policies of Delfín Therapies®.

Transportation Costs:

For the refund to be effective in either case, the customer must cover the transportation costs from their place of residence.

For the refund to be effective, the customer must follow the following procedure:

• Initiate your return request by sending an email to [email protected], including the purchase invoice as an attachment.
• Delfín Therapies company will evaluate your request and approve the return if it adheres to the return policy terms.
• Returns are exclusively accepted when the product is returned in its original packaging.

WARNING: Delfín Therapies® has agreements with FedEx that allow returns to be made with minimal expenses. Opting for another means of transportation and not following the instructions provided by Delfín’s Commercial Advisor could result in unnecessary costs for the customer.

The return package of the product must include ALL parts in perfect condition, including the advertising and certificates. If there are any missing or damaged parts, the refund will only be made once the issue has been resolved.

WARNING: For cosmetic product returns, the items must be in their original, unopened containers to be eligible.

• After the customer informs the sales advisor that the product has been properly packed, they must provide a photograph of the contents and the corresponding box.
• Once the information is confirmed, a guide will be generated for FedEx/DHL to pick up the package and transport it to our facility.
• Upon receipt of the product in Colombia, Delfín Therapies® Company reserves the right to inspect the received product’s condition and authorize the appropriate refund, deducting the transportation cost.
• The approved refund will be processed through the same payment platform used by the customer when the purchase was made, within a maximum of two business days.

WARNING: The customer MUST NOT use transportation methods other than those authorized by Delfín Therapies® company, as this may result in additional costs that could render the return unfeasible.

• The estimated average transportation cost for equipment along with its accessories to Colombia is approximately 300 USD/Euros.
• The estimated average transportation cost for a Cosmetic Kit to Colombia is approximately 120 USD/Euros.
• Delfín Therapies® will exclusively process refunds for customers who have directly purchased the product through our company using the channels available on our website.